Soniply
    Start for Free

    Refund Policy

    Last updated: February 02, 2026

    At Soniply Media LLC we want your creative and distribution experience to be satisfactory. Given the nature of our AI-assisted digital services, we maintain clear policies regarding claims and monetary returns.

    Subscriptions, Credits, and Premium Plans

    All subscription payments to our plans (Vibe, Artist Pro, Label Boss) that allow us to allocate a balance of Monthly AI Credits to your account are final and non-refundable, except during the active free trial windows indicated in the offer.

    • Content Generation: If you use the credits provided in the plan to render audio or export videos through our servers, the computational cost has already occurred. No fee refunds will be made due to technical dissatisfaction if the platform has been operational.
    • Automatic Renewals: Your billing cycle will auto-renew monthly or annually (as chosen). It is the absolute responsibility of the user to actively pause or cancel the subscription from their Account Billing and Settings panel before the renewal date.

    Anti-Fraud Policy (Artificial Streaming & Bots)

    The Soniply Distro ecosystem operates hand-in-hand with major global DSPs. Attempting fraud through streaming farms, bots, or the acquisition of plays negatively affects our entire pool of creators.

    Under no circumstances will Soniply Media LLC offer refunds if your music and account have been systematically removed from the platform (Takedown) after receiving a notice from stores (like Spotify or Apple Music) proving illicit behavior, fraud, manipulation, or irremediable Copyright strikes.

    Admissible Exceptions

    We may review the request for a full or partial refund, at our complete discretion, in the following atypical cases:

    • Prolonged Service Outage: A massive problem with our servers made it completely impossible to export any type of video, or access the web dashboard, for more than 60% of your regular billing cycle without prior notice.
    • Duplicate Billing: An unusual banking error on the part of our affiliated gateway processed the base membership charge twice in a single transaction.

    Request Times

    To file a claim for erroneous billing under the admissible exceptions, contact must be made providing all proof of charges via our support channel, within the limit of fourteen (14) calendar days from when the transaction or initial charge to the card took place.